Shipping Information
Shipping Methods
🚚 Standard Shipping (3-5 Business Days)
Most economical option for regular deliveries
Cost: $15 flat rate for orders under $500
⚡ Express Shipping (1-2 Business Days)
Fast delivery for urgent repairs
Cost: $35 flat rate
🏃 Same-Day Local Delivery
Available in Miami-Dade and Broward Counties
Cost: $25 (orders placed before 2:00 PM)
🏢 Will-Call Pickup (FREE)
Pick up at our Miami warehouse
Available same day for orders placed before 3:00 PM
🎁 FREE Standard Shipping
On orders over $500
Automatically applied at checkout
Order Processing
In-Stock Items
Orders received before 3:00 PM EST are processed and shipped the same business day. Orders after 3:00 PM ship the next business day.
Special Order Items
Parts not in stock typically arrive at our warehouse within 2-5 business days. We will notify you when your order ships.
Order Tracking
You will receive a tracking number via email once your order ships. Track your shipment in real-time through your account dashboard.
Shipping Coverage
🇺🇸 Domestic Shipping
- ✓ All 50 US states
- ✓ Alaska & Hawaii (additional fees apply)
- ✓ US territories (Puerto Rico, Guam, USVI)
- ✓ APO/FPO military addresses
🌎 International Shipping
- ✓ Canada (via UPS/FedEx)
- ✓ Mexico (select areas)
- ✓ Caribbean islands
- • Other countries by quote only
International customers are responsible for customs duties and import taxes.
Wholesale & Bulk Shipping
📦 LTL Freight Shipping
Large or heavy orders ship via LTL (Less Than Truckload) freight. Liftgate and inside delivery available for additional fee.
🚛 Regular Delivery Routes
Wholesale customers on regular delivery routes receive FREE scheduled deliveries. Contact your account manager for route information.
📅 Scheduled Deliveries
Set up weekly or bi-weekly deliveries to keep your inventory stocked. Perfect for clinics and research labs.
Packaging & Handling
All parts are carefully packaged to prevent damage during transit:
- ✓ Body panels wrapped in protective foam and cardboard
- ✓ Glass and lights double-boxed with extra cushioning
- ✓ Small parts secured in bubble wrap
- ✓ Fragile items clearly marked
- ✓ All boxes sealed and labeled with handling instructions
Damaged or Lost Shipments
Inspect Upon Delivery
Always inspect packages before signing for delivery. Note any visible damage on the delivery receipt.
Report Damage Immediately
Contact us within 24 hours if you discover concealed damage. Take photos of the damaged item and packaging.
Lost Packages
If tracking shows delivered but you didn't receive the package, contact us within 48 hours. We will file a claim with the carrier.
Shipping Questions?
Contact our shipping department for assistance
📞 7282057721
✉️ sales@cyvine.com
Monday - Friday: 8:00 AM - 6:00 PM EST